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Stones in Water

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Austin 360 Bridge

Welcome to Crossroads Utility Services
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Crossroads Utility Customer service will be closed:
November 21 at noon
for a company lunch
Thursday and Friday
November 22 & 23
in observance of the THANKSGIVING HOLIDAY
Please call our 24 hour phone line for water and wastewater emergencies at 512-246-1400.


Sonterra MUD

On 11/11/18 , the Texas Commison on Environmental Quality required theSonterra Mud public water system, 2460157, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed  by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling to use as of 11/13/18.

If you have questions concerning this matter, you may contact James Wills at 512-246-1400.

Notice – Emergency water restrictions have been lifted.  Please return to your previous water restrictions stage level that was in place prior to the flood event.  For questions, please contact Crossroads Utility Services at 512-246-1400.

Our phone line is currently experiencing higher than normal call volume. We appreciate your patience with us and apologize for the inconvenience.

To pay your bill, please click “Pay My Bill”. You can login to your account to make a payment, or use the “Guest Payment” option.

To start service, please email us the address you are moving to at and we can send you the application.

To finalize service, please email your name, address, phone number, the date you would like to cancel service (no weekends), and your forwarding address.

Bill questions can be also be addressed via email at

Please see the WATER RESTRICTIONS tab for your districts watering restrictions

Landscape Irrigation - Click here for information and tips on irrigation systems and water conservation.


Crossroads Utility Services is locally owned and offers a full-range of water and wastewater services to Utility Districts in the central Texas area.  Our goal is to provide the highest quality of operations/services to our clients and their customers.

Office Hours
M-F 8am - 5pm 


Customer Service Center
Meter Reading
Billing & Collections
24-hour Emergency Service
Repairs & Maintenance
Facility Operations
Utility Operations
Regulatory Compliance
Storm Water Management